Apologies are in integral part of our everyday social interactions. As one writer famously said: An apology is the superglue of life. It can repair just about anything.

While we have been socialised from early childhood to apologise almost automatically for minor breaches of society norms, this does not help us to deal with situations where our mistakes, or the harm they cause, are more complex or serious.

The aim of this guide is to assist people and organisations within the jurisdiction of the NSW Ombudsman to respond appropriately and effectively to situations where actions or inaction for which they are responsible have caused harm.

Download the Apologies, a practical guideline report for free at the NSW Ombudsman website