This course is a more detailed program than the one day Grievance handling skills course. It provides greater focus on specific interpersonal and procedural skills and is ideal for those who are new to the process of grievance handling.To do this course, your organisation must have a grievance procedure.
Cost: $1,166
Dates: 3-4 June, 10-11 Sep
Time: 9am – 5pm (two days)
Venue: City
Includes: morning and afternoon tea, lunch, course materials |