In the workshop we examine

• Your examples of difficult or unreasonable conduct
• Our categories of unreasonable conduct
• Strategies for managing that conduct
• Key messages for complainants/clients and for your staff including the importance of management support for staff to implement the strategies.
• Perceptual positions and ways to shift our attention - to enable us to see things from other perspectives
• Managing expectations
• Key communication skills to achieve better outcomes
• Our own communication styles and habits and the part we play in interactions
• Limiting access – the rights of the public and the legislative responsibilities of the service provider and when, if ever, it would be appropriate to restrict access to the service
• Debriefing and de-stressing – the importance of looking after ourselves.

For further information, contact Sheila O'Donovan on 02 9286 1019 or email so'donovan@ombo.nsw.gov.au, or Jane Busby on 9265 0416 or email jbusby@ombo.nsw.gov.au

In the workshop we examine

• Your examples of difficult or unreasonable conduct
• Our categories of unreasonable conduct
• Strategies for managing that conduct
• Key messages for complainants/clients and for your staff including the importance of management support for staff to implement the strategies.
• Perceptual positions and ways to shift our attention - to enable us to see things from other perspectives
• Managing expectations
• Key communication skills to achieve better outcomes
• Our own communication styles and habits and the part we play in interactions
• Limiting access – the rights of the public and the legislative responsibilities of the service provider and when, if ever, it would be appropriate to restrict access to the service
• Debriefing and de-stressing – the importance of looking after ourselves.

For further information, contact Sheila O'Donovan on 02 9286 1019 or email so'donovan@ombo.nsw.gov.au, or Jane Busby on 9265 0416 or email jbusby@ombo.nsw.gov.au

There have been a number of significant recent legal decisions where an employer has been found liable for discrimination or harassment. For example, the courts have commented on the failure of employers to consider a range of options to accommodate disabilities or carers’ responsibilities. This seminar looks at recent cases in a range of areas.

Cost: $319

Time: 9am – 1pm (half day)

Includes: morning tea, course materials

Dates: 5 June, 20 Nov

Venue: City

This experiential and practical training program has been designed to empower organisations to feel more confident in working with or assisting people with disabilities

By the end of the program, participants will have a better understanding of the individual needs and challenges of people with disabilities. Participants will become aware of individual differences that exist between each disability group best practice communication methods, access issues and engagement of people with disabilities.

It will also look at the common myths and preconceptions associated with people with disabilities. This highly interactive and activity based program will certainly provide each participant with a practical insight into the needs of people with disabilities within your workplace, customer base or community.

Learning areas

• Importance of disability awareness
• Myths and stereotypes commonly held about people with disabilities
• Experience what life is like for someone with a disability
• Key issues to accessibility in servicing people with disabilities
• Effective communication techniques in work with people with a disability