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Calendar of Events
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Viewing Event #292
Wednesday, August 19, 2009 | |
(No Time)
| Title: | Grievance handling skills |
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| Category: | Seminar |
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| Location: | http://lawlink.nsw.gov.au/lawlink/adb/ll_adb.nsf/pages/adb_employment_seminars#Griev |
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| Description: | How to successfully manage the grievance process
There is a legal obligation for managers and supervisors who handle grievances to ensure that the process is transparent and fair to all parties. Failure to manage a grievance effectively creates additional problems and may also result in an employer being held liable if a complaint is made outside the organisation. This course is ideal for those who wish to cover the key skills in a one day course.
Learning outcomes:
- to understand the principles of grievance handling
- to develop skills in dealing with complainants, respondents and witnesses
- to manage a grievance investigation fairly
To do this course, your organisation must have a grievance procedure.
Cost: $632.50
Time: 9am – 5pm (full day)
Includes: morning and afternoon tea, lunch, course materials
Dates: 26 Feb, 19 May, 19 Aug, 26 Nov
Venue: City, Parramatta (Aug) |
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| Added By: | Admin |
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