Dates: 3rd & 4th August 2009.
Venue: CO.AS.IT 189 Faraday Street, Carlton (Melbourne)
Materials: Each participant will receive a training manual.
Cost: $290+GST for AASW members or $320+GST for non-members.
Full payment is required to confirm your place. It is advisable to register early to reserve a place.

On completing the 2-day course, participants will be able to:

• Identify factors contributing to possible causes of conflict and barriers to resolution
• Identify the different levels of conflict and approaches to conflict situations
• Identify the conditions under which mediation is an appropriate intervention and how it differs from the counselling process
• Identify where mediation fits as an Alternative Dispute Resolution (ADR) process
• Identify the skills, qualities and attitudes that a mediator requires
• Identify the underlying concepts and principles of the mediation process
• Identify and demonstrate an understanding of the 5-stage mediation model
• Identify the various cultural considerations when mediating with Culturally and Linguistically Diverse (CLD) or Indigenous communities / families
• Identify and demonstrate characteristics of a mindful mediator